Return & Exchange Policy

Customer satisfaction is important to us at Tumpis Collection.

1. Exchange & Return Window
All exchange or return requests must be made within 3 days of delivery. Requests made after 3 days will not be accepted.

2. When is Return & Exchange Applicable?
We accept returns only if:
a) The product is damaged or has a manufacturing defect.
b) You received a wrong product or wrong color.

Return for reasons like "did not like", "color looks different in photo", or "did not meet expectations" is not applicable. However, you can request an exchange for a different product within 3 days.

3. Product Condition
To be eligible for return or exchange, the product must be:

• Unused, unwashed, and in its original condition
• With all tags attached
• With blouse piece included

4. Non-Returnable Items
We do not accept returns for:

• Products damaged due to misuse
• Used, washed, or altered / fall pico done products
• Products returned without an unboxing video

5. Unboxing Video is Mandatory
You must record a 360° unboxing video while opening the parcel. Without a clear unboxing video, no return or exchange claim will be verified.

6. Courier Charges

• If the product is defective or we sent a wrong product, we will bear the courier charges for both sides.
• If you want to exchange the product for your own preference, the courier charges for exchange will have to be paid by you.

7. Refund Process
Approved refunds will be processed within 5-7 business days to your original payment method.

8. How to Request?
Please contact us via WhatsApp with your Order ID and unboxing video.

We quality check each saree before dispatch.